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Solutions / Inspection, Testing & Certification

From statutory exam to certificate to invoice — an AI workforce that keeps the asset register, the engineers' diaries and the bids moving as one.

A fleet that turns the asset register into a booked recertification pipeline, QCs every certificate before issue, routes the engineers and chases cross-border invoices on the right statutory basis — the live engine behind WH Scott Group's tender and credit-control operation.

The problem

The work lives in the seams

A huge population of client assets each on its own statutory cycle, a field force to route and a legally-defensible certificate to issue — but the asset register, scheduling, certificate system and ERP never line up, so due dates don't trigger outreach and certificates lag the inspection.

Your stack today

CoreRFID CheckedOK (LOLER/PUWER/PSSR asset register)Microsoft Dynamics 365 Business CentralField-service scheduling / job managementLIMS / certificate and report managementMicrosoft 365 / Outlook / SharePoint / TeamsTender portals (public-sector and industrial procurement)Companies HouseUKAS / ISO 17020 / 17025 accreditation evidence store

Real software, wrapped as tools your agents can use — no rip-and-replace. Any system not listed is wrapped to order.

The mechanism

From your systems to your agents

We wrap each system as a clean, named tool at the MCP boundary — so a specialist sees tools, not vendor APIs, and one system breaking never cascades into the rest.

CoreRFID Checke…Microsoft Dynam…Field-service s…LIMS / certific…Microsoft 365 /…MCPBRBrianStatutory Examination Sch…BRBrianCertificate & Report QCCHChloeTender-to-Bid WriterRURubyEngineer Scheduling Coord…SHSharonJurisdiction-Aware Credit…
The workforce

The specialists for inspection, testing & certification

Named agents, live in production at WH Scott Group.

BR

Statutory Examination Scheduler

Watches the CoreRFID asset register, identifies LOLER, PUWER and PSSR exams falling due on their statutory ladder and proactively books each client's re-inspection before equipment lapses.

Live as Brian · Group HSQE Manager / IMS Administrator (WH Scott)

BR

Certificate & Report QC

Checks issued certificates and inspection reports against the asset record and the relevant standard, flags missing fields or out-of-tolerance results before issue and keeps the version-controlled register of what went to whom.

Live as Brian · Group HSQE Manager / IMS Administrator (WH Scott)

CH

Tender-to-Bid Writer

Ingests tenders daily, triages against the won/lost knowledge base and drafts ISO/EN-compliant bids with accreditation evidence and pricing precedent into a branded, deadline-driven submission.

Live as Chloe · Business Development (WH Scott)

RU

Engineer Scheduling Coordinator

Coordinates inspecting-engineer diaries against the due-date pipeline and geography, confirms appointments, handles reschedules and keeps the day's job board moving.

Live as Ruby · Executive Personal Assistant (Legacie)

SH

Jurisdiction-Aware Credit Controller

Chases overdue inspection invoices across UK and Ireland, applying UK Late Payment Act for GBP and Irish S.I. 580/2012 for EUR, with job and certificate context attached.

Live as Sharon · Group Credit Control Manager (WH Scott)

GE

Operational Intelligence Analyst

Fuses Business Central, CoreRFID and Microsoft 365 with external intelligence into board-grade decks — utilisation, recurring-revenue health and certification pipeline.

Live as Georgia · Business Intelligence (WH Scott)

In practice

What the fleet does

A governed specialist for each job — each allowed exactly one role, each gated, attributed and audited. We never put judgement and a send button in the same box.

Statutory examination due-date outreach

Compliance Manager
CoreRFID CheckedOKOutlookDynamics 365

Watches the asset register on a standing schedule, identifies LOLER, PUWER and PSSR examinations falling due on their statutory ladder, and proactively reaches out to each client to book the re-inspection — turning a maintenance calendar into booked, revenue-generating work before equipment falls out of certification.

Outcome. Clients are contacted before their equipment lapses, so statutory recertification becomes a managed pipeline rather than a reactive scramble after a due date passes.

Tender hunting to senior-grade bid

Bid Writer
tender portalsCompanies Housewon/lost tender knowledge baseSharePointOutlook

Ingests tenders daily, triages against the won/lost knowledge base, and drafts compliant bids against a strict ISO/EN regime — pulling accreditation evidence, method statements and pricing precedent from the corpus, and assembling a branded, deadline-driven submission for sign-off.

Outcome. More qualified work pursued with senior-grade bids on a deadline-driven cadence — the live engine behind WH Scott Group's autonomous tender pipeline.

Certificate and report quality control

Document Control
LIMS / certificate systemCoreRFID CheckedOKSharePoint

Checks issued certificates and inspection reports against the asset record and the relevant standard, flags missing fields, mismatched asset IDs or out-of-tolerance results before issue, and keeps the version-controlled register of what was issued to whom.

Outcome. Certificates leave the building complete, traceable and standard-conformant — the legal and insurance artefact the whole service exists to produce, checked before a client ever sees it.

Engineer scheduling and client coordination

Executive Assistant
field-service schedulingOutlook calendarTeamsDynamics 365

Coordinates inspecting-engineer diaries against the due-date pipeline and geography, confirms appointments with clients, handles reschedules and access issues, and keeps the day's job board moving — the route and resource juggling that consumes a planner's day.

Outcome. Engineer time is booked efficiently against demand and clients are kept informed automatically, lifting utilisation without adding planning headcount.

Jurisdiction-aware credit control

Credit Controller
Dynamics 365 Business CentralOutlook

Chases overdue inspection invoices across UK and Ireland, routing statutory interest correctly by jurisdiction — UK Late Payment Act for GBP, Irish S.I. 580/2012 for EUR — and escalating disputes with the job and certificate context attached.

Outcome. Cross-border collection is worked daily with the right statutory basis applied automatically — proven live for WH Scott Group's group credit control.

Board-grade operational intelligence

Business Analyst
Dynamics 365CoreRFIDMicrosoft 365external market intelligence

Fuses the finance system, the asset/inspection platform and Microsoft 365 with external intelligence into board-grade decks — utilisation, recurring-revenue health, certification pipeline and sector analysis — assembled on demand.

Outcome. Leadership reads the business across four data planes from one consolidated, sourced deck — the live capability Usermode runs for WH Scott Group.

Proven live

Running in production at WH Scott Group

Live proof. WH Scott Group (industrial lifting and inspection; brands WH Scott, Re-Ropes, Metlab) runs a Usermode fleet across Business Central, CoreRFID and Microsoft 365: a BD agent orchestrating a senior-grade bid writer over a won/lost tender knowledge base, a business analyst fusing four data planes into board decks, an HSQE manager and a jurisdiction-routed group credit controller. This is the sector Usermode proves in production.

Read the WH Scott Group story
How we build

Give us a job description. You get a tested agent.

Brief it like you would a new hire. We build it, test it against your reality until the evals are green, ship it in 14 days — then keep adding features so your agents always stay ahead.

Job description
Role
Statutory Examination Scheduler
Owns
Watches the CoreRFID asset register
Good looks like
Its one job done every day, to a standard we test before it ships.
Never
Send or commit anything external without a human approval.
  1. 1Build

    Systems wrapped as MCP tools. One job, one gate.

  2. 2Test

    Golden traces + shadow mode behind a reply whitelist.

  3. 3Ship

    Live on your channels in 14 days — governed and audited.

  4. 4Iterate

    Monthly evals + new features, so it stays ahead.

BR

Brian

Statutory Examination Scheduler

Live
  • Golden traces passing
  • Approval gate on every external send
  • Attributed + audited
Live in 14 days, then improved every month.

“An agent you cannot test is not a product. It is a rumour with API access.”

See how we work
Start where it hurts most

Put your inspection, testing & certification operation on autopilot

Start with a £2,500 AI Readiness Audit on your stack — a ranked map of where the integration tax costs you most, fully credited against any engagement.