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Solutions / Healthcare & life sciences

An AI workforce for the administrative and quality load — chasing, reconciling and authoring across EPR, LIMS and eQMS, with every untrusted input sandboxed.

A fleet that takes the administrative, finance and quality-documentation load — authoring GxP-controlled SOPs through a vision-judged loop, driving CAPAs to closure and reconciling finance — with every untrusted inbound sandboxed and no clinical, HIPAA or NHS claim made.

The problem

The work lives in the seams

Healthcare and life-sciences run some of the most fragmented, regulated estates anywhere — EPR, LIMS, eQMS, ERP and procurement portals under GxP and information-governance rules — where connecting sensitive data safely, with the reader of untrusted input holding no acting tools, is the hard part.

Your stack today

EPR (Oracle Health, CareFlow, Epic)Pathology LIMS (Clinisys, Telepath)eQMS (MasterControl, Veeva Vault, ETQ Reliance)ERP / finance (Oracle, SAP, Business Central)NHS procurement / supply-chain (NHS SCM, GHX)ESR (workforce)Microsoft 365 / SharePoint / TeamsISO 13485 / GxP document control

Real software, wrapped as tools your agents can use — no rip-and-replace. Any system not listed is wrapped to order.

The mechanism

From your systems to your agents

We wrap each system as a clean, named tool at the MCP boundary — so a specialist sees tools, not vendor APIs, and one system breaking never cascades into the rest.

EPR (Oracle Hea…Pathology LIMS …eQMS (MasterCon…ERP / finance (…NHS procurement…MCPJOJoanneGxP Document ControllerBRBrianCAPA & Complaint Complian…HEHenryProcurement & Supplier Co…AAAaronFinance Reconciliation Ac…GEGeorgiaRegulatory Intelligence A…
The workforce

The specialists for healthcare & life sciences

Named agents for this sector — each a transferable function, grounded on a specialist already running live in the fleet.

JO

GxP Document Controller

Authors and version-controls SOPs, batch records and validation documents from approved templates through a vision-judged authoring loop, checks against the controlling standard and manages the approval chain to release.

Modelled on Joanne · HSQE Support / IMS Coordinator (Legacie)

BR

CAPA & Complaint Compliance Manager

Triages complaints and deviations, opens and tracks CAPAs and non-conformances against regulatory timelines and assembles audit-ready evidence — all untrusted inbound held away from any acting tool.

Modelled on Brian · Group HSQE Manager / IMS Administrator (WH Scott)

HE

Procurement & Supplier Concierge

Monitors open purchase orders and requisitions, chases supplier acknowledgements and late deliveries, reconciles goods-received against orders and routes price discrepancies to the right buyer.

Modelled on Henry · Blocks Support Agent (Legacie)

AA

Finance Reconciliation Accountant

Reconciles ledgers and cost centres, prepares management-accounts and budget-variance packs and delivers a scheduled finance workbook by email.

Modelled on Aaron · Management Accountant (Legacie)

GE

Regulatory Intelligence Analyst

Tracks regulatory change (QMSR, ISO 13485, MHRA guidance), maps it to affected SOPs and processes and assembles cited, structured briefings — never confabulated.

Modelled on Georgia · Business Intelligence (WH Scott)

RU

Administrative Inbox Coordinator

Triages non-clinical administrative inboxes — supplier, facilities, corporate and committee — prioritises, drafts replies and coordinates scheduling, with a hard boundary against any clinical decision.

Modelled on Ruby · Executive Personal Assistant (Legacie)

In practice

What the fleet does

A governed specialist for each job — each allowed exactly one role, each gated, attributed and audited. We never put judgement and a send button in the same box.

GxP document control and SOP authoring

Document Control
eQMS (MasterControl / Veeva)SharePointTypst / controlled templates

Authors and version-controls SOPs, batch records and validation documents from approved templates, runs them through a vision-judged authoring loop so the rendered output is brand- and format-locked, checks drafts against the controlling standard, and manages the review-and-approval chain to release.

Outcome. Controlled documents that pass a GxP audit on first read, produced to template with the system having reviewed its own output and a full approval trail.

CAPA and complaint management

Compliance Manager
eQMSERPOutlookSharePoint

Triages inbound complaints and deviations, opens and tracks CAPAs and non-conformances through the quality system, chases owners to closure against regulatory timelines, and assembles audit-ready evidence packs — with all untrusted inbound content sandboxed away from any acting tool.

Outcome. Quality events move to closure on schedule with a tamper-evident record, so an MHRA or notified-body audit finds a complete, current trail.

Procurement and supplier chasing

Support Concierge
NHS procurement / GHXERPOutlook

Monitors open purchase orders and supply requisitions, chases supplier acknowledgements and late deliveries, reconciles goods-received against orders and invoices, and routes exceptions and price discrepancies to the right buyer with evidence attached.

Outcome. Supply-chain follow-up runs autonomously, keeping wards and labs stocked without a procurement officer living in the inbox.

Finance reconciliation and management accounts

Management Accountant
ERP / finance (Oracle, SAP)ExcelSharePoint

Reconciles ledgers and cost centres, prepares management-accounts and budget-variance packs, and delivers a scheduled finance workbook by email — the recurring reconciliation work that consumes finance-team capacity in trusts and life-sciences firms alike.

Outcome. A reviewed finance pack with variance notes lands on a standing schedule, freeing qualified finance staff from manual reconciliation.

Regulatory intelligence and submission support

Business Analyst
eQMSregulatory databasesMicrosoft 365SharePoint

Tracks regulatory change (QMSR, ISO 13485, MHRA guidance), maps it to affected SOPs and processes, and assembles structured briefings and submission-support documentation against the relevant framework — grounded in cited sources, never confabulated.

Outcome. Regulatory change is caught and mapped to the documents it affects, with a sourced briefing instead of a quality lead reading bulletins by hand.

Administrative inbox triage

Executive Assistant
Microsoft 365 / OutlookTeamsSharePoint

Triages non-clinical administrative inboxes — supplier, facilities, corporate and committee correspondence — prioritises, drafts replies in the right voice, and coordinates scheduling, with a hard boundary against any clinical or patient-care decision.

Outcome. The administrative load is cleared and routed automatically, returning senior time to the work only people can do — and never touching clinical judgement.

Capability framing

No client named here — only what we’d build

Capability framing — no healthcare or life-sciences client is named, and Usermode makes no clinical, HIPAA or NHS-accreditation claims. The patterns are proven live elsewhere: the vision-judged document-authoring loop, CAPA/compliance tracking, finance reconciliation and prompt-injection-sandboxed inbox triage all run in production for Legacie and WH Scott Group. The security posture — untrusted input held by a reader with no acting tools — is the platform's design centre, which is what makes a regulated estate addressable.

Every agent above is grounded on a specialist already running live in the fleet — the same patterns, wrapped onto your systems.

How we build

Give us a job description. You get a tested agent.

Brief it like you would a new hire. We build it, test it against your reality until the evals are green, ship it in 14 days — then keep adding features so your agents always stay ahead.

Job description
Role
GxP Document Controller
Owns
Authors and version-controls SOPs
Good looks like
Its one job done every day, to a standard we test before it ships.
Never
Send or commit anything external without a human approval.
  1. 1Build

    Systems wrapped as MCP tools. One job, one gate.

  2. 2Test

    Golden traces + shadow mode behind a reply whitelist.

  3. 3Ship

    Live on your channels in 14 days — governed and audited.

  4. 4Iterate

    Monthly evals + new features, so it stays ahead.

JO

Joanne

GxP Document Controller

Live
  • Golden traces passing
  • Approval gate on every external send
  • Attributed + audited
Live in 14 days, then improved every month.

“An agent you cannot test is not a product. It is a rumour with API access.”

See how we work
Start where it hurts most

Put your healthcare & life sciences operation on autopilot

Start with a £2,500 AI Readiness Audit on your stack — a ranked map of where the integration tax costs you most, fully credited against any engagement.