An always-on operations team that watches every channel, reconciles every order and answers every customer — across the dozen systems your store actually runs on.
A fleet that reconciles stock across every channel before an oversell ships, ties marketplace payouts back to orders daily, answers WISMO and returns with real data and keeps listings consistent — the order-to-cash muscle proven live, ported by swapping integrations.
The work lives in the seams
A retailer runs a commerce engine, an ERP, an OMS, a PIM, a WMS and two or three marketplaces — none agreeing on the truth — so stock drifts between channels, marketplace orders never reach finance, and a returns query needs four open tabs.
Your stack today
Real software, wrapped as tools your agents can use — no rip-and-replace. Any system not listed is wrapped to order.
From your systems to your agents
We wrap each system as a clean, named tool at the MCP boundary — so a specialist sees tools, not vendor APIs, and one system breaking never cascades into the rest.
The specialists for retail & e-commerce
Named agents for this sector — each a transferable function, grounded on a specialist already running live in the fleet.
Inventory & Oversell Analyst
Reconciles stock-on-hand across the commerce engine, the ERP and every marketplace on a standing cadence, flags drift before it becomes an oversell and surfaces one reconciled position with the discrepancies needing a human.
Modelled on Georgia · Business Intelligence (WH Scott)
Order-to-Cash Accountant
Matches every order, payout and refund across storefront, marketplaces and the ERP, isolates orders that never reached finance and assembles a daily settled-revenue pack with unreconciled exceptions listed.
Modelled on Aaron · Management Accountant (Legacie)
Returns & WISMO Concierge
Triages where-is-my-order and returns tickets, pulls live order, fulfilment and tracking state across the stack, drafts an accurate reply in the brand voice and routes anything outside policy to a human.
Modelled on Henry · Blocks Support Agent (Legacie)
Catalogue & Listing Controller
Keeps product data consistent between the PIM and every sales channel, drafts and standardises titles, attributes and descriptions to channel rules and holds new listings in a review queue.
Modelled on Hugo · Construction Support Manager (Legacie)
Lifecycle Campaign Manager
Reads purchase and cohort data from the commerce and ERP layers, plans abandoned-cart, replenishment and win-back flows, drafts the on-brand creative and stages each send for sign-off.
Modelled on Scarlett · Marketing Manager & Brand Guardian (Legacie)
What the fleet does
A governed specialist for each job — each allowed exactly one role, each gated, attributed and audited. We never put judgement and a send button in the same box.
Cross-channel inventory and oversell guard
Business AnalystReconciles stock-on-hand across the commerce engine, the ERP and every marketplace on a standing cadence, flags drift before it becomes an oversell, and surfaces a single reconciled inventory position with the discrepancies that need a human.
Outcome. Oversells caught before they ship, and one trustworthy stock figure instead of three that disagree.
Order-to-cash reconciliation across the stack
Management AccountantMatches every order, payout and refund across the storefront, marketplaces and the ERP, isolates the orders that never made it to finance, and assembles a daily settled-revenue pack with the unreconciled exceptions listed out.
Outcome. Marketplace and gateway payouts tie back to orders daily, with the gaps named rather than discovered at month-end.
Returns and WISMO support concierge
Support ConciergeTriages where-is-my-order and returns tickets, pulls live order, fulfilment and tracking state from across the stack, drafts an accurate reply in the brand voice and routes anything outside policy to a human with the full context attached.
Outcome. Routine status and returns questions answered with real data, escalations arriving pre-investigated rather than cold.
Catalogue and listing enrichment
Document ControlKeeps product data consistent between the PIM and every sales channel, drafts and standardises titles, attributes and descriptions to channel rules, and holds new listings in a review queue before they go live.
Outcome. Listings stay consistent and complete across channels without a person re-keying the same product into four systems.
Lifecycle and win-back campaign operator
Marketing ManagerReads purchase and cohort data from the commerce and ERP layers, plans abandoned-cart, replenishment and win-back flows, drafts the on-brand creative and copy, and stages each send for sign-off before publishing.
Outcome. A steady lifecycle calendar grounded in real order history, shipped on schedule with a human approving the send.
No client named here — only what we’d build
Capability mapping grounded in the same governed fleet Usermode runs live for Legacie (autonomous credit control and finance packs across MRI, Blocks Online and Fixflo) — the order-to-cash and reconciliation muscle ports directly to a retail stack by swapping the integrations, not rebuilding the workforce.
Every agent above is grounded on a specialist already running live in the fleet — the same patterns, wrapped onto your systems.
Give us a job description. You get a tested agent.
Brief it like you would a new hire. We build it, test it against your reality until the evals are green, ship it in 14 days — then keep adding features so your agents always stay ahead.
- Role
- Inventory & Oversell Analyst
- Owns
- Reconciles stock-on-hand across the commerce engine
- Good looks like
- Its one job done every day, to a standard we test before it ships.
- Never
- Send or commit anything external without a human approval.
- 1Build
Systems wrapped as MCP tools. One job, one gate.
- 2Test
Golden traces + shadow mode behind a reply whitelist.
- 3Ship
Live on your channels in 14 days — governed and audited.
- 4Iterate
Monthly evals + new features, so it stays ahead.
Georgia
Inventory & Oversell Analyst
- Golden traces passing
- Approval gate on every external send
- Attributed + audited
“An agent you cannot test is not a product. It is a rumour with API access.”
See how we workPut your retail & e-commerce operation on autopilot
Start with a £2,500 AI Readiness Audit on your stack — a ranked map of where the integration tax costs you most, fully credited against any engagement.