A back-office and customer-operations workforce that joins the customer system, meter data and finance — and keeps meter-to-cash clean and exceptions moving.

Works the meter-to-cash exception queue — missing reads, estimate-versus-actual gaps, accounts stuck unbilled — joins the customer system to the meter-data layer to find the cause, and routes each exception to the right team with the diagnosis attached.

Outcome. Unbilled accounts and stalled exceptions cleared on a steady cadence instead of ageing in a queue.

Sequences debt recovery across the account base, respects vulnerable-customer flags and regulated forbearance rules at every step, drafts the right outreach, and escalates protected or complex cases to a human — never sending outside policy.

Outcome. Debt chased consistently and fairly, with vulnerable customers protected by a hard gate rather than agent judgement.

Classifies inbound complaints and queries, drafts grounded responses from account and billing data, tracks every case against its regulated resolution clock, and escalates anything nearing a breach — treating each inbound message as untrusted input.

Outcome. Complaints answered accurately and resolved inside the regulated window, with breaches flagged before they happen.

Reconciles consumption and settlement data against the customer and finance systems, isolates the discrepancies that move the numbers, and assembles the periodic settlement and regulatory reporting pack with exceptions called out.

Outcome. Settlement and regulatory packs that reconcile to source, with the variances named rather than buried.

Tracks inspection, maintenance and certification due-dates across the asset base on a rolling ladder, chases the owners ahead of expiry, and keeps an audit-ready compliance register with every overdue item surfaced.

Outcome. Asset and safety obligations met on schedule, with nothing lapsing unnoticed.